Ruqaiya's CV
Ruqaiya Choudhry
Senior HR Business Partner | Performance Management
Profile summary
Strategic Senior HR Business Partner with 7 years shaping talent frameworks and organizational health outcomes across international sites including the GCC. Known for expertise in performance management, total rewards, and cross-cultural team leadership. Improved employee satisfaction from 45% to 87% within 9 months and trained 60+ line managers on objective evaluation techniques. Committed to aligning workforce planning and executive advisory with business goals.
Career highlights
Performance Management Strategy: Improved employee satisfaction from 45% percent to 87% percent within 9 months through performance management, compensation review, and targeted retention strategies at Rakuten Symphony.
Manager Training and Development: Trained 60 plus line managers on objective evaluation techniques and facilitated cross functional calibration panels for annual appraisals.
Succession Planning Programs: Designed succession planning and talent review programmes for 450 employees, including competency mapping and leadership pipeline development.
Payroll and Compliance Operations: Administered monthly payroll processing including payroll structuring, data validation, and compliance with statutory requirements at Empliance Information Services India LLP.
Key skills
Professional experience
Directs global workforce initiatives and advisory operations, reporting directly to executive leadership to shape organizational development. Oversees talent frameworks, rewards structures, and analytics programs across international work locations.
- Raised employee satisfaction from 45% to 87% within 9 months through performance management, compensation review, and targeted retention strategies.
- Trained over 60 line managers on objective evaluation techniques and facilitated cross-functional calibration panels for annual appraisals.
- Designed and facilitated structured quarterly goal-review cadences and mid-year check-in sessions for 450 managed employees.
- Built and maintained live HR reporting dashboards tracking completion rates, rating distributions, and attrition risk signals.
- Designed succession planning and talent review programmes for 450 employees, including competency mapping and leadership pipeline development.
Directed human resources operations for a large workforce, overseeing full employee lifecycle support, performance calibration sessions, and stakeholder collaboration on headcount requirements. Managed disciplinary procedures, engagement programs, and workforce planning initiatives alongside business unit leaders.
- Partnered with business unit heads to design role-specific KPI frameworks aligned to operational service level agreements and quality targets.
- Managed PIPs and performance coaching programmes, providing structured support for at-risk employees while documenting milestones.
- Investigated and resolved complex employee relations cases, ensuring fair outcomes aligned with performance documentation and policy.
Directed human resources operations covering IT and non-IT recruitment, while maintaining core compliance standards across the organization. Established foundational performance management systems and employee engagement programs.
- Built HR policies and procedures from scratch, including appraisal templates, rating scales, and goal-setting guidelines.
- Administered monthly payroll processing including payroll structuring, data validation, and compliance with statutory requirements.
- Oversaw HRIS data management, ensuring accuracy, confidentiality, and accessibility of all employee records.
Managed generalist human resources functions, focusing on talent acquisition, employee engagement, and retention strategies. Supported performance tracking methodologies and coordinated onboarding administrative workflows.
- Supported generalist HR functions across talent acquisition, employee engagement, and attrition reduction initiatives while gaining foundational exposure to performance tracking methodologies.
- Assisted with apprentice registration via Government portal and coordinated onboarding administration tasks, ensuring performance expectations were communicated from day one.
- Managed the full employee performance cycle including goal setting, mid-year reviews, annual appraisals, and calibration sessions for a high-volume BPO workforce.
- Designed role-specific KPI frameworks aligned to operational SLAs and quality targets by partnering directly with business unit heads.
- Executed monthly payroll processing, incorporating payroll structuring, data validation, and statutory compliance obligations.
- Maintained human resources information system data accuracy, confidentiality, and accessibility for employee records.
- Drove eSat transformation, raising satisfaction from 45% to 87% within 9 months through targeted retention strategies and compensation reviews across 900+ employees.
- Built a 450-employee succession pipeline featuring competency mapping, which reduced key-role vacancy risk by 35%.
Education
Human Resources
Economics & Human Resources
Languages
English · Fluent
Hindi · Native